Privacy Policy

Last updated: 24 OCTOBER 2026

1.1 VQSV Agency Limited respects your privacy and is committed to protecting your personal data.

1.2 This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us, submit an enquiry, subscribe to our communications, or otherwise interact with us.

1.3 This Privacy Policy should be read together with our Cookies Policy, which explains how we use cookies and similar technologies on our website.

2.1 This website is owned and operated by VQSV Agency Limited.

2.2 We are registered in Malta under registration number C 117250, and our office is at SmartCity Malta, SCM01 Suite G03, Kalkara SCM1001, Malta.

2.3 For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679, VQSV Agency Limited is the data controller of the personal data processed through this website and in connection with our services.

2.4 You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone, using the contact number published on our website from time to time; or

(d) by email, using the email address published on our website. 

3.1 We may collect and process personal data that you provide directly to us, including when you complete a contact form, submit an enquiry, request information, subscribe to communications, apply for or enquire about our services, or communicate with us by email, telephone or other channels.

3.2 The personal data we may collect may include:

(a) your name;

(b) your email address;

(c) your telephone number;

(d) your organisation, role or professional details, where relevant;

(e) information included in your enquiry or message;

(f) information relating to your interest in our services;

(g) communication preferences, including whether you wish to receive marketing or informational communications from us; and

(h) any other personal data you choose to provide to us.

3.3 Where our services involve young players or minors, we may receive personal data relating to a player from a parent, guardian, coach, academy, partner organisation or authorised representative. We will only process such data where there is an appropriate reason and lawful basis to do so, and where relevant consent from a parent or guardian is obtained.

3.4 We may also collect limited technical and usage data when you visit our website, including your IP address, browser type and version, device information, operating system, referral source, pages viewed, time spent on the website, website navigation paths and information about how you interact with our website.

3.5 Some technical and usage data may be collected through cookies or similar technologies. Further information is available in our Cookies Policy.

4.1 We may collect personal data:

(a) directly from you when you contact us, submit a form, subscribe to communications, request information or use our services;

(b) through website forms, email communications or telephone communications;

(c) through HubSpot or other customer relationship management, email marketing or website management tools used by us;

(d) through analytics and website performance tools;

(e) from parents, guardians, coaches, academies, partners or authorised representatives, where relevant to our services; and

(f) from publicly available sources or professional platforms, where relevant and lawful.

5.1 We may use your personal data for the following purposes:

(a) to respond to enquiries and communications;

(b) to provide information about VQSV and our services;

(c) to assess whether our services may be suitable for a prospective player, family, coach, academy, partner or organisation;

(d) to manage relationships with clients, prospective clients, partners and contacts;

(e) to provide, administer and improve our services;

(f) to arrange meetings, calls, consultations, assessments or follow-ups;

(g) to send service-related communications;

(h) to send marketing, newsletter or informational communications where permitted by law;

(i) to manage communication preferences and consent records;

(j) to operate, maintain, secure and improve our website;

(k) to analyse website usage and performance;

(l) to maintain internal records and administrative systems;

(m) to comply with legal, regulatory, accounting or tax obligations; and

(n) to establish, exercise or defend legal claims.

6.1 We will only process personal data where we have a lawful basis to do so under applicable data protection laws.

6.2 Depending on the context, we may process your personal data on one or more of the following lawful bases:

(a) Consent - where you have given us clear consent to process your personal data for a specific purpose, such as receiving certain marketing communications or accepting non-essential cookies.

(b) Contract - where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

(c) Legal obligation - where processing is necessary for us to comply with a legal or regulatory obligation.

(d) Legitimate interests - where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include responding to enquiries, managing business relationships, improving our website and services, maintaining records, securing our systems and communicating with relevant contacts.

6.3 Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

7.1 We may use your personal data to send you updates, news, information about our services or other communications that may be relevant to your relationship with VQSV.

7.2 We will only send marketing communications where we have a lawful basis to do so, such as your consent or, where applicable, our legitimate interests.

7.3 You may opt out of marketing communications at any time by using the unsubscribe link included in our emails, by changing your communication preferences where such options are available, or by contacting us directly.

7.4 Even if you opt out of marketing communications, we may still send you service-related or administrative communications where necessary.

8.1 We currently use HubSpot to host, manage, store, analyse and process certain website, contact, enquiry, communication and marketing-related data.

8.2 Personal data submitted through website forms or communications may be stored in HubSpot and used to manage enquiries, communications, consent preferences, contact records, service interest and related business activity.

8.3 We may, in the future, move personal data from HubSpot to another customer relationship management system, email marketing platform or similar business system. If this happens, the data will only be transferred where reasonably necessary for the same or compatible purposes, such as managing contacts, sending permitted email communications, maintaining consent records or administering our relationship with you.

8.4 Any such system or platform will be required to process personal data in accordance with applicable data protection laws and appropriate contractual, technical and organisational safeguards.

9. Sharing your personal data

9.1 We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.

9.2 These third parties may include:

(a) website hosting, CRM, email marketing and technology providers;

(b) analytics and website performance providers;

(c) professional advisers, including lawyers, accountants, auditors and insurers;

(d) service providers, suppliers or consultants who support our operations;

(e) payment, accounting or administrative service providers, where applicable;

(f) sponsors, partners, coaches, academies or representatives, where relevant to the services requested and where lawful and appropriate; and

(g) public authorities, regulators or law enforcement bodies where required by law.

9.3 We do not sell your personal data.

9.4 Where we use third-party service providers to process personal data on our behalf, we take steps to ensure that they process personal data only in accordance with our instructions and applicable data protection laws.

10.1 Some of the third-party service providers we use, including technology, CRM, analytics or email service providers, may process personal data outside Malta or outside the European Economic Area.

10.2 Where personal data is transferred outside the European Economic Area, we will take steps designed to ensure that appropriate safeguards are in place, where required by applicable data protection laws. These safeguards may include adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

11.1 We will not keep personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

11.2 The period for which we retain personal data may depend on the type of data, the purpose for which it was collected, our relationship with you, legal or regulatory requirements, and whether the data is needed for the establishment, exercise or defence of legal claims.

11.3 Enquiry and contact data may be retained for as long as reasonably necessary to manage the enquiry, maintain business records, provide services, manage communications or follow up on legitimate business interests.

11.4 Marketing communication data may be retained for as long as you remain subscribed or until you withdraw consent or opt out, unless we are required to retain limited information to record your preferences or suppression status.

11.5 Contract, accounting and administrative records may be retained for longer periods where required for legal, tax, accounting or business record-keeping purposes.

12.1 We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

12.2 These measures may include access controls, secure systems, password protection, appropriate data storage practices, restricted access to personal data, and the use of trusted service providers.

12.3 While we take reasonable steps to protect personal data, transmission of information over the internet is not completely secure, and we cannot guarantee the security of data transmitted through our website or by email.

13. Your rights

13.1 Under applicable data protection laws, you may have the following rights in relation to your personal data:

(a) the right to access your personal data;

(b) the right to request correction of inaccurate or incomplete personal data;

(c) the right to request erasure of your personal data;

(d) the right to restrict the processing of your personal data;

(e) the right to object to the processing of your personal data;

(f) the right to data portability, where applicable;

(g) the right to withdraw consent, where processing is based on consent; and

(h) the right to lodge a complaint with a supervisory authority.

 13.2 These rights may be subject to certain legal conditions and limitations.

 13.3 If you wish to exercise any of your rights, you may contact us using the contact details set out in this Privacy Policy.

13.4 We may need to request reasonable information from you to verify your identity before responding to a rights request.

14.1 If you have concerns about how we process your personal data, please contact us first so that we can try to resolve the matter.

14.2 You also have the right to lodge a complaint with the Information and Data Protection Commissioner in Malta or with another competent data protection supervisory authority in the EU member state of your habitual residence, place of work or place of the alleged infringement.

15. Children and minors

15.1 Our website is intended for general informational and business use and is not intended to knowingly collect personal data directly from children without appropriate involvement from a parent or guardian.

15.2 Given the nature of our services in the tennis development space, we may process personal data relating to young players or minors where this is necessary and appropriate in connection with enquiries, assessments, services or communications involving parents, guardians, coaches, academies or authorised representatives.

15.3 Where we process personal data relating to minors, we will take reasonable steps to ensure that such data is handled appropriately, proportionately and with suitable safeguards.

16.1 Our website may contain links to third-party websites, platforms or services.

16.2 We are not responsible for the privacy practices, notices or content of third-party websites or services. You should review the privacy policies of any third-party websites or services you visit or use.

17.1 We may update this Privacy Policy from time to time to reflect changes in our website, services, systems, legal requirements or data processing practices.

17.2 Any updates will be published on this page.

18.1 If you have any questions about this Privacy Policy or how we process personal data, you can contact us:

(a) by post, using the postal address set out above;

(b) through our website contact form;

(c) by telephone, using the contact number published on our website from time to time; or

(d) by email, using the email address published on our website.